Change management: Implementation and benefits of the change control in the information technology enviroment
📝 Abstract
In the competitive environment, companies have given increasing importance to the IT sector and the resources it delivers as strategic. As a result, IT becomes a living being within the company. This sector is being subject to continuous changes in this scenario. These changes can occur within the own IT sector or whether IT to other sectors of the company. For both scenarios, it is important to have a good change control to avoid unnecessary trouble and expense. This paper aims to show through a case study, the benefits and results obtained with the implementation of a process of managing and controlling changes in the information technology environment of a large government company in Brazil.
💡 Analysis
In the competitive environment, companies have given increasing importance to the IT sector and the resources it delivers as strategic. As a result, IT becomes a living being within the company. This sector is being subject to continuous changes in this scenario. These changes can occur within the own IT sector or whether IT to other sectors of the company. For both scenarios, it is important to have a good change control to avoid unnecessary trouble and expense. This paper aims to show through a case study, the benefits and results obtained with the implementation of a process of managing and controlling changes in the information technology environment of a large government company in Brazil.
📄 Content
International Journal of Advanced Information Technology (IJAIT) Vol. 6, No. 1, February 2016
DOI :10.5121/ijait.2016.6102 23
CHANGE MANAGEMENT: IMPLEMENTATION AND BENEFITS OF THE CHANGE CONTROL IN THE INFORMATION TECHNOLOGY ENVIRONMENT
Paulo Roberto Martins de Andrade1, Adriano B. Albuquerque2, WeskleiDourado Teófilo3, Fátima Aguiar da Silva3
1Graduate Studies in Computer Science, University of Regina, Regina, SK, Canada 2 Universidade de Fortaleza, Fortaleza, CE, Brazil 3FaculdadeEstácio FIC, Fortaleza, CE, Brazil
ABSTRACT
In the competitive environment, companies have given increasing importance to the IT sector and the resources it delivers as strategic. As a result, IT becomes a living being within the company. This sector is being subject to continuous changes in this scenario. These changes can occur within the own IT sector or whether IT to other sectors of the company. For both scenarios, it is important to have a good change control to avoid unnecessary trouble and expense. This paper aims to show through a case study, the benefits and results obtained with the implementation of a process of managing and controlling changes in the information technology environment of a large government company in Brazil.
KEYWORDS
Change control; Information technology, PMBOK, Software engineering.
- INTRODUCTION
We live in a time when technology advances faster and faster, and with these advances and changes in technology, corporations have to keep pace to be competitive in the increasingly computerized and demanding market. Exactly at this point enter the changes made in systems and network infrastructure.
In the past, the common knowledge said that the IT department of the organization need to be aligned to the business, but today the IT is already part of the business. Both, the IT and the Business’ Department, are two areas that should be “integrated”. With that in mind, it is necessary that the IT department is prepared to support and ensure timely, delivery of IT services required for the company’s business and can also add value to the corporation [17].
With some of its foundational texts now decades old, IT change management is one of the most studied and utilized elements of the systems and infrastructure management discipline. With so much academic thinking and so many years of practical application behind it, one would think that the effective management of change would now be commonplace in IT organizations and the companies they serve. Surprisingly, the opposite it true. Author and IT Service Management expert, Harris Kern, reports that in a recent survey of 40 corporate IT infrastructure managers a surprising 60% admitted that their processes to handle change are not effective in communicating and coordinating changes occurring within their production environment. Among the key findings of the study: Not all changes are logged 95%; Changes not thoroughly tested 90%; Lack of International Journal of Advanced Information Technology (IJAIT) Vol. 6, No. 1, February 2016
24 process enforcement; Poor change communication and dissemination; Lack of centralized process ownership 60%; Lack of change approval policy 50%; Frequent change notification after the fact 40% [9].
More than an overall indictment of poor process implementation, these findings illustrate the extent to which organizations rely on a change control process to handle IT-related changes.
Changes can be welcomed and usually they happen to have benefits. What is needed is to manage them the right way to not to be surprised negatively on the results. For every change has an expectation that must be the closest possible to the final result of the change.
In order to have a management and control appropriate changes, the main aim of this paper is to define a process to carry out the treatment of changes in the information technology environment, deploying and generating benefits, because it is an extremely important environment for companies today. We must select tools to be used, define the stakeholders, ways of communication and approval roles. Thus we can define a process of change, starting from the request, its type, its approval, its execution and the lessons learned. With this formalized process, we can have the benefits expected as a higher rate of success in the changes, greater traceability, risk mitigation, among several other potential benefits with the use of the process.
This paper delivery information about the sources of change and one some concepts of changes in the Project Management. Next, the paper shows us the previous scenario overview. After, we have a case study (with the problems founded, the benefits expected and the difficult in the implantation. In the next we have the results of the case study. At last, t
This content is AI-processed based on ArXiv data.